Properly

If you own a vacation rental and your property manager invited you to Properly, start here.

I own a vacation rental

Srivatsa Rao

Jefferson Hernandez

Learn how to use and make the most of your Properly account, find answers to technical questions, and set yourself up for success!

Help + Learning for Hosts

Welcome to Properly! Set up your account and start hosting like a pro.

Step 1: Create a Properly Host Account

Connecting your account to listing platforms imports your properties, listing photos, and booking calendar into Properly.

Step 2: Import Your Properties

Invite your trusted Service Provider(s) to use Properly!

Step 3: Invite Your Service Provider(s)

Assemble a list of tasks for your Service Provider to tackle on the job.

Step 4: Select or Create a Checklist

Start a Job Request from your Properly account.

Step 5: Start a Job Request

Fill out a Job Request and send it to your regular Service Providers (as well as new ones from the Marketplace, if you'd like!)

Step 6: Create a Job Request

Stay up-to-date with everything happening at your properties with push, SMS, and email notifications!

Step 7: Set Up Notifications

Properly for Hosts: Getting Started 

Learn how to fill out more details about each property to create clearer instructions for your Service Providers.

Complete or Edit Your Property’s Details

Import/Re-Import a Property

Property tags give you the ability to highlight key aspects of a listing so you can filter your properties.

Add and Remove Property Tags

If you import the same property from two locations, here's how to merge  them.

Merge Duplicate Properties

Need to add a property listing that isn’t currently on a listing site or PMS? You can add it manually with these instructions.

Add a Property Manually

Properly for Hosts: Your Listings 

Download Your Reports

Create a Report

Track Completed Tasks

Create a New Job from a Problem Report

Review Expenses Submitted by Service Providers

Update the Status of a Problem Report

What Are Problem Reports?

Properly for Hosts: Reporting 

If you’re both a host and a service provider, read this article for instructions on how to switch from one view to the other.

Switch Your Role from Host to Service Provider

Delete Your Account

Change Your Password

Ready to upgrade to the next level of Properly features? Here’s how to get even more from the Properly app.

Change Your Subscription

Change your profile photo, account settings, description, and more.

Update Your Profile

Properly for Hosts: Managing Your Account 

Need to only see upcoming bookings, or bookings that have jobs already scheduled? Calendar filters can help.

Add and Save Filters to Your Calendar (Desktop)

If you want your calendar to only reflect existing or completed bookings, this article shows how to hide canceled bookings.

Show or Hide Cancelled Bookings

Properly for Hosts: Your Calendar 

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Property Managers

Service Providers

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Track the progress of all tickets related to your company.

Tickets portal.

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