Help + Learning for Hosts

Learn how to use and make the most of your Properly account, find answers to technical questions, and set yourself up for success!

27 articles in this collection
Written by Team and Elizabeth Archer

I own a vacation rental

If you own a vacation rental and your property manager invited you to Properly, start here.

Written by Team
Updated over a week ago

Properly for Hosts: Getting Started

Step 1: Create a Properly Host Account

Welcome to Properly! Set up your account and start hosting like a pro.

Written by Elizabeth Archer
Updated over a week ago

Step 2: Import Your Properties

Connecting your account to listing platforms imports your properties, listing photos, and booking calendar into Properly.

Written by Elizabeth Archer
Updated over a week ago

Step 3: Invite Your Service Provider(s)

Invite your trusted Service Provider(s) to use Properly!

Written by Elizabeth Archer
Updated over a week ago

Step 4: Select or Create a Checklist

Assemble a list of tasks for your Service Provider to tackle on the job.

Written by Elizabeth Archer
Updated over a week ago

Step 5: Start a Job Request

Start a Job Request from your Properly account.

Written by Elizabeth Archer
Updated over a week ago

Step 6: Create a Job Request

Fill out a Job Request and send it to your regular Service Providers (as well as new ones from the Marketplace, if you'd like!)

Written by Elizabeth Archer
Updated over a week ago

Step 7: Set Up Notifications

Stay up-to-date with everything happening at your properties with push, SMS, and email notifications!

Written by Elizabeth Archer
Updated over a week ago

Properly for Hosts: Your Listings

Complete or Edit Your Property’s Details

Learn how to fill out more details about each property to create clearer instructions for your Service Providers.

Written by Elizabeth Archer
Updated over a week ago

Import/Re-Import a Property

Written by Elizabeth Archer
Updated over a week ago

Add and Remove Property Tags

Property tags give you the ability to highlight key aspects of a listing so you can filter your properties.

Written by Elizabeth Archer
Updated over a week ago

Merge Duplicate Properties

If you import the same property from two locations, here's how to merge them.

Written by Elizabeth Archer
Updated over a week ago

Add a Property Manually

Need to add a property listing that isn’t currently on a listing site or PMS? You can add it manually with these instructions.

Written by Elizabeth Archer
Updated over a week ago

Properly for Hosts: Reporting

Download Your Reports

Written by Elizabeth Archer
Updated over a week ago

Create a Report

Written by Elizabeth Archer
Updated over a week ago

Track Completed Tasks

Written by Elizabeth Archer
Updated over a week ago

Create a New Job from a Problem Report

Written by Elizabeth Archer
Updated over a week ago

Review Expenses Submitted by Service Providers

Written by Elizabeth Archer
Updated over a week ago

Update the Status of a Problem Report

Written by Elizabeth Archer
Updated over a week ago

What Are Problem Reports?

Written by Elizabeth Archer
Updated over a week ago

Properly for Hosts: Managing Your Account

Switch Your Role from Host to Service Provider

If you’re both a host and a service provider, read this article for instructions on how to switch from one view to the other.

Written by Elizabeth Archer
Updated over a week ago

Delete Your Account

We’ll be sorry to see you go!

Written by Elizabeth Archer
Updated over a week ago

Change Your Password

Written by Elizabeth Archer
Updated over a week ago

Change Your Subscription

Ready to upgrade to the next level of Properly features? Here’s how to get even more from the Properly app.

Written by Elizabeth Archer
Updated over a week ago

Update Your Profile

Change your profile photo, account settings, description, and more.

Written by Elizabeth Archer
Updated over a week ago

Properly for Hosts: Your Calendar

Add and Save Filters to Your Calendar (Desktop)

Need to only see upcoming bookings, or bookings that have jobs already scheduled? Calendar filters can help.

Written by Elizabeth Archer
Updated over a week ago

Show or Hide Cancelled Bookings

If you want your calendar to only reflect existing or completed bookings, this article shows how to hide canceled bookings.

Written by Elizabeth Archer
Updated over a week ago