Assigning a status to your Problem Reports is a great way to keep track of which issues still need attention. To assign (or update) a status:
Click the “Properties” icon in the navigation bar and select the property with a Problem Report.
Select the “Problem Report” job from the "Job Requests" tab.
3. Open the “Problems Reported” section.
4. Assign the problem a status using the drop-down menu.
Status Meanings
“Open”= Problem has not been addressed.
“In Progress” = Problem is being addressed.
“Resolved” = Problem has been fixed.
“Ignored”= Problem has not been fixed but does not need attention urgently.