If you're both a host AND a Service Provider, you may need to switch your view in the Properly mobile app depending on which role you're performing at the time. That's because hosts and property managers have different permissions and abilities in the Properly app than Service Providers (ex. hosts can only send jobs, not receive them. )
Switch to a Service Provider Role
Tap the house-shaped "Properties" icon.
2. Click the gear-shaped "Settings" icon (in the top left corner) to open your profile settings.
3. Tap "Switch to ‘Receive Jobs.'” You'll now be in Service Provider mode.