As a host, it’s important to keep track of job statuses at each of your properties. That’s why you’ll get notifications when your Service Provider:

  • Accepts a job request (or a job edit.)

  • Declines a job request (or a job edit.)

  • Cancels a job.

  • Reports a problem at your property.

  • Starts and finishes a job.

  • Provides feedback or comments on a job.

You'll also get a notification whenever a new booking is imported into your Properly account.


To Customize Notifications:

  1. Click your square User Icon at the bottom of the navigation menu.


  2. Select “Notifications” from the list.


  3. Next to each notification type, select your preferred notification method(s) (email, text/SMS, or mobile.)

TIP: Email notifications offer you a complete record of everything that happens at your property, which can be invaluable if you need to submit a claim to a listing platform or insurance agency.


What’s Next?

If you’ve already been through Steps 1-7 of “Getting Started for Hosts,” congratulations! You now know the Properly basics.

To learn more, head to the “Help Center.”

TIP: If you’re stuck, click the “Chat” icon in the lower right corner of the screen to talk with a member of our customer service team!

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