When you sign up to become a Community Service Provider in the Properly Marketplace, you’ll get ranked according to how qualified you appear to be for the job. You can boost your ranking with a few best practices around using the Properly app and servicing your properties.

If you can’t complete a task due to a problem you’ve encountered on the job, be sure to report the problem to your client so it can be resolved quickly.

This one’s easy: when your client requests a photo, be sure to take one! You’ll be able to see any photos you haven’t completed in the app, so snap one before you leave the location if you forgot to do it right after you performed the task.

You don’t have to accept jobs, but you should respond promptly to all job requests. You’ll be ranked based on how quickly you respond to job requests, including accepts and declines.

Your clients want to know they can rely on you to show up when you said you would. Be sure to arrive on time or ask your client to reschedule the start time if you need it.

While we all run into emergencies now and then, clients need to know they can rely on you to perform the job you’ve accepted. Avoid canceling if at all possible, and always communicate with your client as early as you can!

Review our seminar on hospitality cleaning and get a badge that shows clients you understand the difference between cleaning a primary residence and a vacation rental.