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FAQ: All You Need To Know About Recurly Subscriptions
FAQ: All You Need To Know About Recurly Subscriptions
Jefferson Hernandez avatar
Written by Jefferson Hernandez
Updated over a year ago

Welcome to the Recurly Subscriptions FAQ for 2023. This article aims to address common questions and provide helpful information about Recurly subscriptions on Properly. If you have any inquiries regarding subscription management, billing, or related topics, you'll likely find answers here. Please note that this FAQ is based on the most up-to-date information available as of 2023.

Q1: What is Recurly?

A1: Recurly is a subscription management platform used by Properly to handle subscription-related operations, including billing, invoicing, and plan management. It ensures a seamless and secure experience for both customers and Properly.

Q2: How do l access my Recurly subscription on Properly?

A2: To access your Recurly subscription on Properly, log in to your Properly Account and navigate to the subscription management section. You can find it under your account settings or in the billing or subscription tab.

Q3: How can I update my payment information?

A3: To update your payment information for your Recurly subscription, follow these steps:

  1. Log in to your Properly Account.

  2. Navigate to the subscription management section.

  3. Look for the payment information or billing details area.

  4. Click on the option to update payment information.

  5. Enter the new payment details and save the changes.

Q4: Can I change or upgrade my subscription plan?

A4: Yes, you can change or upgrade your subscription plan. Follow these steps:

  1. Log in to your Properly Account.

  2. Go to the subscription management section.

  3. Look for the plan details or subscription options.

  4. Choose the desired plan or upgrade option.

  5. Follow any prompts or instructions to complete the plan change or upgrade.

Q5: How can I view my subscription invoices?

A5: To view your subscription invoices, follow these steps:

  1. Log in to your Properly Account.

  2. Navigate to the subscription management section.

  3. Look for the invoice or billing history tab.

  4. Click on the option to view your invoices.

  5. You should be able to see a list of your invoices with details such as dates and amounts.

Q6: Can I cancel my Recurly subscription?

A6: Yes, you can cancel your Recurly subscription.

To do so, follow these steps:

  1. Log in to your Properly Account.

  2. Go to the subscription management section.

  3. Locate the cancellation or termination option.

  4. Follow any prompts or instructions to cancel your subscription.

  5. Note that cancellation terms and conditions may apply.

Q7: What if I have billing or subscription-related issues?

A7: If you encounter any issues or have questions regarding billing, invoices, or your subscription in general, reach out to Properly support for assistance. Visit the Properly website and look for the "Support" or "Contact Us" section to find the relevant contact information.

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