Properly is a free quality assurance tool that helps vacation rental cleaners and other service providers manage jobs and get clear expectations from their clients.
With Properly, your clients can send you interactive visual checklists that provide clear instructions for every property you service. You'll have all the property details like the address and how to access Wifi right in the app - no more back and forth with your client by text if you forget key access code for a particular property. You can also report problems, send photos, and text your clients directly in the app.
Properly makes it easy for you to deliver exactly what the client wants every time, and to get full credit for your hard work.
Properly helps you get more high-paying clients. By joining the Marketplace, you'll appear as an experienced and available service provider for other property managers and hosts in your area that need cleaners who know how to service short-term rentals.
In the Marketplace, you continue to set your own rates and take 100% of your earnings. Clients can send you offers that include a rate, and you can decide if you want to accept the job. There are no penalties for declining jobs.
Avoid Costly Mistakes
You're only human, and you will occasionally make mistakes. Thankfully, checklists are proven to eliminate mistakes in even the most difficult professions. Surgeons and pilots use them to ensure they never miss a step - and they're a great way for you to make sure you never forget even the smallest critical detail in a cleaning or inspection job.
Properly uses visual checklists in a mobile app that works on both Android and iOS phones. Open the checklist to see what tasks you need to complete for each room, clean as usual, and check off the tasks when you're done. If you find you missed a step - like refilling the toilet paper - you'll catch it as you check off tasks, and can fix it right away.
No guest complaints or unhappy clients ever again! You'll always remember everything that needs to be done.
Have you ever had a guest complain about your work, even though you know you did an exceptional job? Some unscrupulous guests do complain without any cause, hoping to get a discount or their cleaning fee refunded. Properly protects you by making sure your client can always defend your excellent work.
With Properly, you’ll take verification photos for certain tasks and rooms of the property. If a guest reports a problem, the client will be able to verify from your photos that you ran the dishwasher, emptied the fridge, or left the living room spotless. No more taking the heat for a problem you didn't create.
Ready to get started? Ask your client to send you an invitation to use Properly.