- What is Properly and why should I use it?
- Is Properly a cleaning service and do you provide cleaners?
- Can I use Properly if I hire an on-demand cleaner from a 3rd party online service?
What is Properly and why should I use it?
Properly is a turnover management app that lets you create checklists and send them to your cleaners or other service providers easily. It also lets you connect your Properly account to Airbnb and HomeAway/VRBO to import your property information, listing photos, and sync your bookings. On the job, your cleaner swipes through your photos and checks off your task pins. It is the ideal tool for hosts and homeowners who are particular about how their homes and properties are cleaned and staged before and after guests and need a more streamlined way to manage their turnovers -- from making sure their tasks are understood, to scheduling cleanings, and to being able to monitor progress remotely in realtime. It's great for cleaners to understand their clients' expectations and takes the guesswork out of their job. Properly is also beneficial to property managers as it streamlines the workflow and provides a method for maintaining excellence and brand standards across many properties.
Is Properly a cleaning service and do you provide cleaners?
Properly is not a cleaning service, nor does Properly employ or contract with cleaners. In select cities around the globe, hosts have access to a pool of Community Service Providers including cleaners that they can send job requests to. These are service providers who have been invited to Properly by other hosts and homeowners and have used the app for completing a job. The cleaner or other service provider has the option to list their services publicly and receive job requests from all Properly users in that area.
As a host or property manager in a city with an active service provider marketplace, you can simply send your job requests to a Community Service Provider as you would send them to your regular Contacts. You can send to multiple Community Service Providers and Contacts all at the same time. The first person to accept your request gets your job.
The Community Service Provider program is currently live in: USA, Canada, Australia, and New Zealand. However, more cities and countries will be added very soon.
Can I use Properly if I hire an on-demand cleaner from a 3rd party online service?
Yes. As an example, when you book a cleaning with a 3rd party cleaning service, you get your cleaner's contact information, i.e. phone number, around 1-hour before the scheduled cleaning.
Although on-demand companies mask the true number of the cleaner, you can still add them as a Contact in Properly and invite them/send a job to them using the number you were given.
They must follow your invite link to create an account with Properly and download the app on their phone. Properly matches their contact info with yours and justifies the number in your Contacts page. Then they can accept your job and access it while working on your property.