Checklists help maintain success (even at scale!)
Surgeons, pilots, and Superhosts all benefit from using checklists. Checklists can be varied to serve different purposes and achieve different goals: to explain, to teach, or to remind.
Your Properly checklists give you an opportunity to communicate specific instructions to any service provider on your own terms. You can explain to a brand new provider how to stage your listing with photos, or simply remind your regular provider off all the tasks that make a place guest ready.
What to put in checklists
Because you can import listing photos from your platform to Properly, you can use beautiful, professional pictures in your checklists. This way, your cleaners know exactly what guests are expecting from the booking process. You can also import your own photos like supply closets or pictures of certain cleaning products and add them to checklists. Then you can place task pins on a photo and write instructions inside the pin.
Text checklists are another tool to communicate with your cleaners and service providers. And because Properly translates into any language, service providers will always get instructions in their native language.
Lastly, you can require photos of finished tasks from your service provider. If you need to see that pillows are arranged exactly the way you want or you never want a provider to forget to put the key back in the lockbox again, ask for a photo. It’s a great way to track activity and document service providers’ work (and provides great back-up if you ever have a dispute about a security deposit!).
You can always edit and adjust your checklists, so we recommend starting with simple checklists, made from your listing photography, and requiring a few key pictures to QA progress. Then, you can add to these checklists and refine performance. And you can create as many checklists as you need for each property - family-specific turnovers, quarterly maintenance tasks, or just basic key exchange.
Save time with pre-filled job requests and default checklists
To schedule a cleaning or service on Properly, just send a job request to a service provider. After making checklists, save yourself time by pre-filling job requests to include your preferred start time, duration, service provider(s), and message. Then you can set a default checklist for a property.
Ensure all your special touches are completed, your standards maintained at scale, and your necessary tasks are never forgotten with checklists! If you have any questions, don't hesitate to contact our support team, who is happy to help. Have a great day and talk to you tomorrow about inviting service providers.