Properly

If your cleaner reports a problem during a turnover, they'll send a problem report.&nbsp;

You'll see jobs that have problems appear in your outstanding jobs with this icon:&nbsp;

Once the problem has been resolved, you can update the job so that the icon no longer appears on that job.&nbsp;

This way, you'll be able to see at a glance which of your properties still has an outstanding problem, and which have been resolved.&nbsp;

Watch this short video to see how to update the status of a problem, or follow the instructions below.&nbsp;

1. Click on the job that has an outstanding problem.&nbsp;

2. Click the drop-down menu on the problem that's been resolved.

4. When you go back to your Jobs page, you'll see that the problem icon has been removed from that job.&nbsp;

Keep the status of problems updated so you can see at a glance which properties still have outstanding issues that need to be resolved.

Update status of a reported problem

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Track the progress of all tickets related to your company.

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